Complaints & Disputes

• Report a listing: the “Report this listing” control on every job page (signed-in), or email.
• Any other complaint or dispute: support@dendigital.us — include the listing link, your account phone number, and what happened.
• Personal-data requests: per the Privacy Policy — answered within 72 hours.

• Acknowledgement within 24 hours.
• Decision and action within 3 working days; complex cases at most 7 days, with status updates.
• Listings crossing the credible-report threshold are hidden automatically pending review — before the deadline, not after.

If your listing was hidden or your account suspended and you believe this is wrong, reply to the notification or email us with your account phone number. Appeals are reviewed by a human within 3 working days.

Disputes between users, or between a user and the platform, that cannot be resolved through this process may be brought to the competent Vietnamese state authorities or courts. If you have lost money to a fraudulent listing, also report it to your local police; we preserve relevant records and cooperate with lawful requests.